At MONOCOZZI, we are dedicated to bringing our premium accessories to you, wherever you are in the world. Every order is handled with care and dispatched from our Hong Kong hub to ensure prompt and secure delivery.
Domestic & Regional Shipping (HK, Macau, China)
We partner with SF Express, EMS, and Yamato to provide reliable door-to-door service. Please note that a signature is required upon delivery to ensure your package arrives safely.
Destination | Order Value | Shipping Fee | Est. Delivery |
Hong Kong | Below HK$780 | HK$60 | 1-2 Business Days |
| HK$780 & Above | FREE | 1-2 Business Days |
Macau & China | Below HK$780 | HK$120 | 3-5 Business Days |
| HK$780 & Above | FREE | 3-5 Business Days |
International Shipping
We offer worldwide shipping via EMS (Standard) and FedEx (Express).
Note: Service is currently suspended for Israel, Russia, Latvia, and Ukraine. Certain products, such as power banks, may be restricted for international transit due to aviation safety regulations.
Service | Order Value | Shipping Fee | Est. Delivery |
Standard | Below HK$2,000 | HK$390 | 7-14 Business Days |
Express | Below HK$2,000 | HK$650 | 5-8 Business Days |
Free Shipping* | HK$2,001 & Above | FREE | 7-14 Business Days |
*Free International Shipping excludes the Urbanite Suitcase Collection.
Delivery Attempts & Signatures
To guarantee the security of your purchase, all deliveries require a signature.
- Missed Delivery: If you are unavailable at the time of delivery, our couriers will attempt to find a secure location or leave a missed delivery card with instructions for easy redelivery.
- Redelivery: Simply follow the instructions on the courier’s card to reschedule a time that suits you.
Taxes, Duties & Customs
- Import Charges: Orders shipped outside of Hong Kong may be subject to import duties and taxes once the parcel reaches your country. These charges are determined by local customs and must be settled by the recipient.
- Legal Compliance: In accordance with international trade regulations, MONOCOZZI is legally required to declare the full purchase price of all items on customs documentation. We are unable to undervalue shipments.
Fulfillment Excellence
Our logistics operations are centralized in Hong Kong SAR, allowing us to maintain strict quality control and provide the fastest possible dispatch times for our global community.
Need Assistance?
Our concierge team is here to help. If you have any questions regarding your shipment, please reach out to us at cs@monocozzi.com.
